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Shift Lead

Company Overview

At Prairie Berry we’re committed to quality, authenticity, learning, growth and innovation. We’ve learned that an attitude of gratitude and humbleness makes our business better. We work as a team, cheering each other on, creating fun and making laughter part of every day. We know success is not about today. We strive to make decisions that will brighten the future, not just of Prairie Berry, but of nature and the world. Ultimately, our success depends on balance. We strive for balance in nature and in meeting the needs of the company, co-workers and family. 

Job Summary

The Shift Lead assists the Sr. Shift Leads with overseeing the Front of House and everything associated with it. There are a lot of responsibilities and a lot of rewards associated with this job.

Responsibilities and Duties

  • Be the champion of customer service and staff education; ensure all Associates communicate in a knowledgeable, professional and gracious manner that is accurate and consistent with the mission and vision of Prairie Berry LLC. 10%
  • Responsible for opening and/or closing the facility; ensuring all items on the opening and closing checklist are followed through on.10%
  • Be the front-of-house leader ensuring staff get breaks, customer service complaints get resolved and the staffing structure is utilized. 10%
  • Ensure front-of-house is clean, neat, and stocked at all times; ensure that displays are attractive and maintained. 5%
  • Provide day-to-day guidance and oversight of subordinates; Assign duties and monitor quality of work; assure staff adheres to organizational policies.10%
  • Promote the sale of wine, beer, food and merchandise products and ensure that Associates are trained to identify and pursue sales opportunities presented by contact with guests.10%
  • Stays up-to-date on company happenings via email, Basecamp and Huddle. 5%
  • Helps assist the Sr. Leads to implement sales games, customer service initiatives and monitor appropriate tactics tied to both. 5%
  • Utilize cash register and Point of Sales (POS) system to transact sales and reconcile daily sales and posts transactions. 5%
  • Assist in the training of seasonal and part time staff on policies and procedures, effectively communicate changes and ensure compliance. 5%
  • Assist with Daily Mull-its (pre-staff meetings) with enthusiasm and positivity. 5%
  • With the assistance from the Sr. Leads, assure all Associates conduct themselves in a professional manner and extend every courtesy and service to visitors, and all Associates are thoroughly versed in the products as well. 10%
  • Assist with staff meetings with enthusiasm and positivity. 5%
  • Keep up-to-date on overall activities of the department and division, identify problem areas and take corrective action under the direction of the Manager. 2.5%
  • Help deliver New Hire Orientation (NHO) to new employees. 2.5%
  • All other duties as assigned

 

Qualifications and Skills

  • Minimum of one year related retail or hospitality service and sales experience. 
  • Proven track record of excellent customer service skills. 
  • Strong computer skills with various software packages including Microsoft Word, Excel, Outlook, and retail point-of-sale applications. 
  • Ability to establish priorities, work independently, and proceed with objectives without supervision. 
  • Interpersonal awareness, relationship management and influencing skills. 
  • Be proactive and have strong organizational skills including exceptional attention to detail and follow-through
  • Knowledge of advanced retail sales practices and principles, which include the following: personnel scheduling, payroll, budgeting, sales forecasting, legal compliance, inventory control, etc. 
  • Wine and beer knowledge and appreciation are a must for this position. 
  • Ability and willingness to work overtime, holidays, opening and closing shifts, and weekends as required. 
  • Language Skills: Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, and governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, customers, and the general public.

 

SHIFT LEAD: Serve as Shift Lead per published schedule and ensure effective and efficient operations of the facility at all times

Benefits and Perks

  • Employee discounts, no late nights or early mornings, flexible scheduling, rewarding work environment, voluntary Alfac plans
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